Frequently Asked Questions


Any new project and client will require a 50% upfront payment before the commencement of the project. No work is started before payment until made.

After the final review or go-live date, you will have 15 days to pay the remaining 50%.

We accept electronic fund transfers (EFT) and cash.

A round refers to us interpreting your feedback and presenting you with an updated design each round. To make the most of your rounds, be sure to compile all of your feedback into one concise email with clear feedback. This way, you don’t use up a design round unnecessarily.
We work with clients globally. We are based in the South Africa but continue to work with clients in Europe and Australia.

Web design

Firstly you’ll need a logo and content you’d like placed on page. These can either be provided by you or outsourced at an additional cost.

Secondly, you’ll need hosting, and a domain.

Thirdly, you’ll need some examples of websites or web design that you like and some you dislike.

Content is the written and visual aspects of a website. Specifically, these refer to your website’s written words and any imagery you’d like used. 

All projects will require content upfront. I will need to consider all elements and understand the overall intended outcome before we start with design.

A domain name is your website’s address that people type into the browser search bar, to hit your website. For example, our domain name is

Your domain will be an annual fee between you and your chosen provider.  

Web hosting is the location of your files and where your website actually ‘lives’. Hosting provides the connection between someone typing in your website and your browser fetching the files.

Your hosting will be a monthly or annual fee between you and your chosen provider.

Our website design process takes 1-3 weeks. That’s why we’re often booked out in advance, giving each client the attention and creative energy they deserve! Trust us — it’s definitely worth the wait.

We typically deliver custom proposals after hopping on a quick intro call with you and determine your specific needs. Your investment will depend greatly on your goals, the deliverables, and the scope of the project. We want to equip you with everything you need to thrive, without providing you with any fluff that you don’t.

Before we begin working together, we’ll usually have an initial online meeting to discuss the project. Once we get started, most of the communication will take place over email. 

This makes the process a lot easier as we’ll have all the information saved and can refer to it later.

Yes you can, we use WordPress to build your website which means you can make changes yourself without knowing how to code. To ensure your website is user-friendly, aesthetically pleasing and consistent across devices we recommend getting in touch with us to update or add new content to your website.
Web design has entered a new age; websites need to be fast and lightweight. Google gives more traffic to websites that offer a speedy web experience. Unfortunately, templates come with a lot of extra code, making them slower and heavier; this is done so that a novice can design without breaking the website. A website that takes 2.4 seconds to load will have three times more conversions than a website that takes over 5.7 seconds. Greymatter designs for speed; by using a web designer like us, you’re investing in your business and generating more customers.

Get in touch -
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Cape Town, South Africa